The TownSmith Surveys and Results framework is a flexible and valuable tool. TownSmith Surveys and Results, in addition to its standard feature options, can be customized during integration to meet the functionality requirements of any client. Some of our standard functionality options are described below:

• Custom Survey Building—Using TownSmith Surveys and Results, you can write any number of your own survey questions to ask of your site visitors.
  
  
• Answer Configuration Options—For each question, you can collect multiple choice, yes/no, true/false, short answer, or essay type responses. You can have different questions on a single survey have different answer configurations.
  
  
• Answer Selection Style Options—For each question you can choose to have the user mark their answers using check boxes, pop-up menus, or radio buttons for multiple choice, yes/no, or true/false questions or textual entries for short answer and multiple choice formats.
  
  
• "Other" Option—In the case of multiple choice format, you can make the final choice be "other" which the survey respondent could mark, then enter their own answer textually.
  
  
• Question Formatting Capabilities—Using TownSmith Surveys and Results, you can use HTML codes to format either the questions or the answers you write.
  
  
• Data Tracking Options—You can track answers according to specific users according to their log-in identity or you can track answers anonymously. All responses are stored in your database for retrieval and manipulation later.
  
  
• Automatic Question Selection—You can turn certain questions on or off according to the user's log-in information. For example, if you are surveying employees on your intranet, you can have a question specific to shipping issues show up for users who are logged in as employees in the shipping department, but not show up for users logged in from other departments.
  
  
• Custom Formatting Options—Using TownSmith Surveys and Results, you can write your own titles to replace the titles on our standard buttons. You can also write your own headings and can establish your own question formatting.
  
  
• Automated Results Calculation—TownSmith Surveys and Results automatically tabulates results to all your multiple choice, yes/no, and true/false questions.
  
  
• Results Postings Options—During your integration, we can set TownSmith Surveys and Results to post results to surveys in real time as users complete them, to begin posting results after a certain number of users have answered, or after a set time period. For example, after the first user answers a survey, the results of that survey will reflect only a single person's opinion. Perhaps you'd prefer to wait until you've collected 100 surveys before posting any results so that the results will be more valid. Perhaps you'd like to collect survey responses for a full month then send e-mail out to all respondents saying that the results have been posted at your site which will bring them back for another visit.
  
  
• Results Display Options—For each set of calculable results, you can set TownSmith Surveys and Results to display the results in a text only mode, a pie chart mode, or a bar graph mode. Each question in a survey can have its display mode set differently. We can customize the pie charts or bar graphs, if you like, during the integration process.

For more information about TownSmith, e-mail us at info@townsmith.com.